COMPLIANCE
Edmonton Estates Ltd is proud to be regulated by both The Property Ombudsman and ARLA PropertyMark. Contact details for both regulatory bodies are provided below:
The Property Ombudsman
Tel: 01722 333306
Fax: 01722 332296
Website: www.tpos.co.uk
Email: admin@tpos.co.uk
ARLA PropertyMark
Arbon House, 6 Tournament Court, Edgehill Drive, Warwick, CV34 6LG
Tel: 01926 496 800
Email: help@propertymark.co.uk
Client Money Protection
As part of our membership to both ARLA and The Property Ombudsman, we are required to be part of a Client Money Protection Scheme (CMP). Our current CMP certificate of compliance can be viewed below:
Complaints
As required by ARLA and The Property Ombudsman, we maintain a formal complaints procedure. You can view it below:
View Complaints Procedure (PDF)
Should you require a copy of our complaints procedure in a different format or language, please email us at info@edmontonestates.co.uk and detail your requirements.
Fees
Whilst details of our fees are provided on other pages of our website, we’ve also compiled them into two PDF documents for your convenience:
View Tenants Fee Schedule
View Landlord Fee Schdule
Anti-Money Laundering
All estate and letting agencies are required to maintain regular Anti-Money Laundering (AML) training and appoint a Money Laundering Reporting Officer (MLRO). Our firm’s MLRO is Damien Simone.
If you have AML concerns relating to an individual or company we are dealing with, you may contact Damien directly and confidentially:
Email: damien@edmontonestates.co.uk
Address: 4 Gaywood Court, Wootton Road, King’s Lynn, Norfolk, PE30 4EX
